Customer Stories

The thing we love about renovating is seeing clients absolutely in love with their renovated home! Below is a collection of testimonials from our clients!

Bruce and Kaye H.

Neil Whittred from Smith & Sons Renovations & Extensions Gold Coast Central has just completed (Nov 2016) a full unit renovation (3 x bed and 2 x bath) for my wife and me at our apartment in Miami on Queensland's Gold Coast. 

Over the past 20 years we have been involved in the renovations and construction of more than 9 or 10 separate building projects, so we did have some idea of the “journey” that was coming over the next few months.

Whilst this renovation had the potential for all the usual challenges associated with a complete “strip-out and refurbishment”, this job was possibly even more confronting for us, as we are presently living overseas in Asia. That meant we had to place our full trust in Neil Whittred for every aspect of the project…from arranging permits and access with the building management, to all trades, waste removal, site clean-up and a great many of the fixtures and finishes recommendations. In short, Neil did all the work in our absence, and not once did we have the opportunity during the project to actually check on what he was doing. This was a real case of a "walk-out-walk-in" renovation project !

It is with pleasure that I can say that this was the smoothest and easiest of any project we have been involved with before. Prior to selecting Neil from Smith & Sons Gold Coast, we conducted some internet research on a number of builders in the Gold Coast area; and Neil’s record was (and still is) flawless. We obtained 3 x quotations, and selected Smith & Sons who gave us both the “best feel” after our initial meeting and design review.

I confirm that I would definitely use Neil again for future building projects; and I have no hesitation in recommending him as very communicative, helpful and professional builder.

Howard K.

Dear Neil,

Just a short note to formally record our thanks for the great job done by you and your team at  our apartment in Broadbeach. We are very pleased with the final result and were grateful for your suggestions and assistance both prior to and during the course of the project.

Overall the project came in on time and on budget and we were also grateful for the assistance of Donny and Kendon in taking care of a few minor touch ups at the completion of the project.

Thank you again for your professionalism and for making the renovation experience a pleasant one.

Kind Regards,

Howard Komesaroff

Lauren

Our family of 4 was running out of space in our small house, however the thought of removating seemed quite stressful. After meeting with a few different builders Neil assured us he was the right person for the job. We have never looked back, not only are we over the moon about the results the process during the renovation was organised and fast which made it so much easier to run our busy household. We were kept up to date with quotes and progress at all times. I would definitely use Smith & Sons again, and recommend them to anyone that is looking to renovate. 

 

Single hard working mum, Lower Beechmont

As a very busy full time worker and single mum Neil made the entire renovation process quite manageable.  My house needed the old carport, deck and sunroom demolished and a new deck and extension built.  I had a lot of trouble finding a builder to do a quote, perhaps because of the complexity of the job. I cold-called Neil after passing by his job site in Burleigh, which looked neat and tidy and appeared to be quality work.  He was very open and honest, explaining there were a few jobs ahead of me, but assured me that my timeline of having my renovation done by Christmas was possible. Neil was very good at communicating via email, and we even managed to work through a relaxation permit and council approval via email while I was overseas in Canada.  Neil’s workers were also very professional and good with my 5 year old.  I was pleasantly surprised that all the workers listened to my concerns and answered my questions.  I didn’t feel ignored or not taken seriously because I am a woman, which unfortunately is not always the case with trades.  Neil always communicated with me via email or phone to give me advance notice of decisions I would need to make on colours or materials and this system worked well.  The documents I received over the duration of the project regarding the contract and invoicing were professional and clear. One of the things I was most impressed with by Neil was his vigilance to safety on the job site and I often heard discussions about the proper way to complete work safely.  The job was completed in a timely manner and Neil has a knack for scheduling work in a way to keep things progressing, even when unexpected delays occurred, such as discovering asbestos that needed to be removed.  We are very happy with our new space and enjoying the new deck and Christmas is right around the corner.

Robyn Wyke

I have two kids, 18 and 22, who live at home with me as well as a small dog. I decided at the start of the year that I wanted to move into an apartment from a house and was lucky to buy something special in a great location in Surfers Paradise. The apartment needed drastic work however, and a friend at work recommended Neil from Smith & Sons Gold Coast Central to me.

It was a very tight schedule from when the purchase was settled to when we were supposed to move in by ( just under 2 months), but Neil and his team did a fantastic job for it to be completely finished by the move in date.

All staff that worked on the project were incredibly kind and professional and knew exactly what they were doing. This has been made even clearer now one month later as many others and I have come to appreciate the quality of every aspect of my new renovated home.

I can’t recommend them highly enough. 

Margaret & Peter Clarkson

We had just purchased a unit on the beachfront at Coolangatta that needed a total renovation.

We had met Neil through our grandson’s soccer team.  So when we found out that Neil had his own renovation company Smith & Sons we asked him to have a look at our unit. Right from the beginning we knew we were in good hands.

Neil and his team were FIRST CLASS in the design of our unit.  The entire process from start to finish ran smoothly and Neil and his staff made it and I quote “Stress Free” for us, nothing was too much trouble. This we Thank You for.

Neil you were always available for any questions or concerns we had throughout the renovation. The Tradesmen you use are amazing.  These tradies were easy to approach, professional and above all highly skilled and these guys went above and beyond to help us.

Whilst we look forward to spending our Retirement in this NOW amazing unit.  We thank you from the bottom of our hearts and would recommend you and your company Smith & Sons to anyone that needs a renovation - and in fact we already have done so!!

Libby McDermott

"We are pleased that we were recommended Neil Whittred from Smith & Sons Gold Coast Central. From our first meeting, Neil was responsive to our needs and well organised.
The renovation of our unit was completed inside the expected time schedule. Neil talked us through every stage and we always felt we could contact him with any queries along the way.
We would strongly recommend Smith & Sons, Gold Coast Central especially if you are renovating an apartment in a large block where organisation and co-ordination are vital to a successful result."
 

Sharon & Ron Wright

We were very fortunate to find Neil Whittred at Smith and Sons when we decided to renovate our very outdated
small bathroom. We were unsure of what to do but Neil was very helpful with the design and products. He
coordinated his team of trades with precision. They were all professional, neat and tidy and always on time. I
would highly recommend Neil and his team to anyone wanting to renovate. We are thrilled with our new
modern bathroom. Thanks Neil.
 

Vonetta and Tony Jones
Neil Whittred of Smith & Sons recently undertook a major renovation of our Gold Coast apartment.

The renovation incorporated a total refit of the kitchen with all new appliances, cupboards and stone bench tops, two brand new bathrooms, tiling and carpeting the whole of our 16 square apartment, and a totally new paint job.

Neil was extremely professional through the whole process.  His quote was significantly lower than the other quotes due to the economies of scale that Smith & Sons is able to achieve on account of the size of the Australia-wide franchise.

He explained each step of the renovation process so we knew exactly what to expect.  Then he delivered a finished job which, in our opinion, is perfect.

He is also just a heck of a nice guy.  We could not thank and praise him enough.  Also everyone who stays in the apartment is extremely complimentary about the standard of finish and we are generating a far better return than we did before the renovation.
Peter & Anna Hogbin
We would like to take this opportunity to thank Neil Whittred and his team from Smith and Sons – Gold Coast Central for bringing our renovation ideas to life, we are absolutely thrilled with the finished product! Our home now has more outdoor living space, the area flows better and the construction included the materials we love being timber, sandstone and beautiful greenery, in addition to fitting in with the existing materials. Being our first renovation we had undertaken, we wanted a builder who understood what we wanted to achieve and we feel Neil did this from the outset, his guidance, support and commitment was fantastic, we feel very happy with our newly renovated home and would have no hesitation in recommending Neil at Smith and Sons – Gold Coast Central.
Chris & Hugh Houston

My husband and I decided it was time for the renovation of our fifteen year old villa at Mermaid Beach. Having had little experience in renovating our question was "where do we start?" I had a good idea of what I wanted in a renovation and could visualise the end result however we had neither the time nor the knowledge to do it ourselves so I started by making an appointment with Neil, owner of Smith & Sons Gold Coast Central.

Following a multitude of questions and ultimately satisfied by the answers we were given including "what about the cat?" we embarked on the renovation of the bathroom, powder room, ensuite, laundry, study and tiling throughout the ground floor. We lived in dust and dirt and tradesmen coming and going for six weeks and many times we questioned why we were putting ourselves through this however the end result was a beautiful renovation which was made possible by Neil and his crew.

We would not hesitate to recommend Smith & Sons Gold Coast Central to anyone wanting to renovate their home.

Vivian & Geoff Shaw

Our house in the Gold Coast was flooded in early December.  After 3 very frustrating months trying to get contractors to give us quotes, deal with insurance and get repairs under way with no success, a friend gave us Smith & Sons Gold Coast Central’s number.  Everything changed that day!  Neil called us back straight away, and quotes were done promptly and accurately. He liaised with the insurance assessor, organized all the work to be carried out with better rates than any of the other quotes we had received and he was always available to take our calls and replied to texts and emails pretty much immediately. All of this was done while we were living in a very remote community in Cape York, so Neil was also incredibly patient with all our questions and requests for pictures and he suggested changes to our original plans that worked out splendidly.

All the work is now finished, and we are extremely happy with the results.  The house looks much better than we dared to imagine it would and it was all done within the original budget. We are very grateful to Neil and his team!

Deborah Reddy
Neil from smith and sons gold coast central has done an amazing job on two bathrooms and separate toilet for my family and me. It was not an easy job by any means as our home is over 35 years old and needed quite a bit of elbow grease to bring it up to scratch. Neil listened and delivered what I wanted in a timely manner.
Rob Harcourt

The job was to pull down a timber wall 10 meters long by 8 meters high then use all the salvaged material to build a wall 17.2 meters long by 2.6 meters tall. Pull down, de-nailed, sorted and then constructed new wall in the estimated time of three days. Great job, straight and true.

Tony and Wendy

We were extremely happy and impressed with Neil and his Crew from Smith & Sons.  We only had basic renovations done but Neil was both professional and friendly at all times and works were completed on time and to our complete satisfaction.

If there were any small issues Neil was right onto it and they were sorted immediately.

We would have no hesitation in recommending Neil and Smith & Sons to anyone and if and when we need to renovate again will look no further.

Anne Moore
Neil was recommended to us to totally renovate 2 bathrooms. Neil responded to our initial enquiry promptly and enthusiastically. We were very impressed with all his tradesmen who arrived at the times they stated, and always cleaned up at the end of the day. Neil guided us through the selection of products and gave us his constant attention during the job. Thank you Neil for a job well done and we will have no problem recommending you to others.
Cathie Tulloh

As a new resident to the Gold Coast I found it very frustrating when trying to find trades people to renovate my kitchen.

I met Neil at a sporting event and explained my plans and my frustration with not knowing which kitchen company to use.

Neil explained that he was in the process of starting up Smith and Sons Gold Coast Central and he would like the opportunity to quote for the job.

Neil was very helpful and friendly, he arranged full costing for the job and a time schedule. We were going on holidays for 3 weeks and Neil suggested that the renovations be done while we were away, which was fantastic. He made all the arrangements, coordinating the tradesmen and completing the job on time. I returned home to a nice new kitchen and no mess to clean up. I would like to thank Neil and his team at Smith and Sons Gold Coast Central for their hard work and I will certainly use Neil in the future.

 

Tom & Donna V.

We would like to write to say a big thank you to you and your team for the work you have done to renovate our old bathrooms and kitchen in Currumbin.

Your energetic team of experienced tradesmen were extremely professional and helpful. Whenever there was a question they always engaged and we could get answers quickly. They are a great mix of people, all such different character but work together so well. This was our first ever renovation and we really relied on the good advice from the team.

You were very focused on thorough completion of our renovation and it looks amazing.

As a small point to consider for other customers, especially those who have never renovated before like us; it would be helpful to have some short upfront explanation on what is going to happen and how best to prepare for this- especially at the start. Maybe a practical preparation checklist. Also maybe suggesting to people that they go to see the colour selections in a larger format to help with the decision making.

We have been very lucky to have you and your team look after our renovations and could not have done without you. Also, your ability to help us balance new exciting products in a tasteful way… eg. Love our blue lagoon and our bath…. Totally excited about the outcome and cannot thank you enough. 

Pam Dear

We are the managers of the apartment block at Mermaid Beach and Neil has done a great job here.

Darren Whittington
Awesome job Neil Whittred and the Smith & Sons Gold Coast Central team, still can’t believe it! The kitchen and bathroom were screaming out for a makeover. Mum and Dad are very happy with all your renovations especially the kitchen and bathroom. Highly recommended for quality finish and workmanship.
Vic & John Loveday
Dear Neil
Just writing to say a job well done.
Vic & I are extremely happy with the end result of converting our tied 1 bathroom, 1 toilet & Landry.To an amazing Ensuite (shower, pedestal bath, vanity & toilet), Bathroom (shower, vanity & toilet) and revamped laundry.
 
The professionalism and quality is second to none, Neil was always accommodating and willing to listen to any suggestions or change of plan as we progressed with the renovation.
We would not hesitate and already have recommended Neil to our friends and family if they are looking to renovate. 
Thanks again
Vic and John Loveday
Garry M.

We recently had significant renovation work completed on our unit at the coast. The work involved a complete re-fit of the kitchen, bathroom and ensutie including new painting throughout. We have been very happy with how Smith & Sons performed the work and the quality of the finished product. The work required some variation to the earlier design and we were impressed with how Neil worked patiently and flexibly with us to ensure we were satisfied. Also as the work was performed, we were impressed with the professionalism and responsiveness of Neil's staff and subcontractors. I would be happy to have similar work performed by Smith & Sons in the future.